Terms & Conditions

Welcome to Utkrisht Khadi. These Terms & Conditions ("Terms") govern your access to and use of our website, products, and services. By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue use of our website. 1. Definitions "Company," "We," "Us," or "Our" refers to Utkrisht Khadi. "User," "Customer," or "You" refers to any individual accessing or using our website. "Website" refers to the official online platform operated by Utkrisht Khadi. 2. Eligibility By using this website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian, the information you provide is accurate, complete, and current, and you will use the website only for lawful purposes. 3. Products & Services Utkrisht Khadi offers herbal, Ayurvedic, personal care, skincare, haircare, wellness, and related products. We strive to ensure that all product descriptions, images, prices, and specifications are accurate. However, product images are for illustrative purposes only, actual packaging or colors may vary slightly, natural and herbal products may vary in color, fragrance, or texture due to natural ingredients, and product availability is subject to stock. 4. Pricing All prices are displayed in Indian Rupees (INR) unless otherwise specified. Prices are subject to change without prior notice. Applicable taxes and shipping charges may be added during checkout. We reserve the right to correct pricing errors at any time. 5. Orders By placing an order, you agree that all information provided is true and accurate, orders are subject to acceptance and availability, and we reserve the right to cancel or refuse any order for reasons including suspected fraud, pricing errors, stock unavailability, or violations of these Terms. If an order is canceled after payment, any eligible refund will be processed through the original payment method. 6. Payment We accept payments through secure payment gateways and other approved payment methods available on our website. We do not store your debit card, credit card, banking credentials, or UPI PIN. Payment information is handled securely by authorized payment service providers. 7. Shipping & Delivery Delivery timelines are estimates and may vary depending on location, courier availability, weather conditions, or other unforeseen circumstances. Delays caused by courier partners or force majeure events are beyond our control. Customers are responsible for providing accurate shipping details. Additional shipping charges may apply for remote or special delivery locations. 8. Returns & Refunds Returns, replacements, and refunds are governed by our Return & Refund Policy. Products may not be eligible for return if they have been opened, used, damaged by the customer, or fall within categories that are not returnable due to hygiene or safety reasons. Approved refunds will be processed within the applicable timeframe after inspection and approval. 9. User Accounts If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities conducted through your account. Notify us immediately of any unauthorized use of your account. We reserve the right to suspend or terminate accounts involved in fraudulent or unlawful activity. 10. Intellectual Property All content on this website, including but not limited to logos, product names, images, graphics, text, videos, product descriptions, website design, and trademarks, is owned by or licensed to Utkrisht Khadi and is protected under applicable intellectual property laws. No content may be copied, reproduced, distributed, modified, or used without prior written permission. 11. Prohibited Activities You agree not to use the website for unlawful purposes, attempt to gain unauthorized access to our systems, introduce viruses or malicious software, copy or exploit website content without permission, interfere with the website's operation or security, or submit false, misleading, or fraudulent information. 12. Product Information Disclaimer Our products are intended for personal care and cosmetic use. Any information provided regarding ingredients, benefits, or traditional Ayurvedic practices is for general informational purposes only. Individual results may vary based on factors such as skin type, hair type, lifestyle, and usage. Customers should perform a patch test before using any new product and discontinue use if irritation occurs. If you have allergies, a medical condition, are pregnant, or are under medical treatment, consult a qualified healthcare professional before use. Our products are not intended to diagnose, treat, cure, or prevent any disease unless specifically approved by applicable regulatory authorities. 13. Limitation of Liability To the fullest extent permitted by law, Utkrisht Khadi shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products. Our total liability, if any, shall not exceed the amount paid by the customer for the applicable order. 14. Indemnification You agree to indemnify and hold harmless Utkrisht Khadi, its directors, employees, affiliates, and partners from any claims, damages, liabilities, costs, or expenses arising out of your misuse of the website or violation of these Terms. 15. Privacy Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. 16. Third-Party Services Our website may contain links to third-party websites or integrate third-party services, including payment gateways and shipping providers. We are not responsible for the content, availability, or privacy practices of such third-party services. 17. Force Majeure We shall not be held responsible for delays or failure to perform obligations due to events beyond our reasonable control, including natural disasters, pandemics, strikes, government actions, internet failures, or transportation disruptions. 18. Governing Law & Jurisdiction These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts where the Company is registered or operates, unless otherwise required by applicable law. 19. Changes to These Terms We reserve the right to update or modify these Terms & Conditions at any time without prior notice. The revised Terms will become effective upon publication on this website. Continued use of the website constitutes acceptance of the updated Terms. 20. Contact Us Utkrisht Khadi Email: info.utkrishtkhadi@gmail.com Phone: +91-7683099746 Website: https://utkrishtkhadi.in/